Termes and conditions

#Accommodation day starts at 15.00 and ends at 12.00 the following day. If, on the day of departure, the accommodation space (s) will be occupied until 18:00, the guest will pay  the value of 50% of the price set for the day of accommodation, and after 18: 00 will pay 100% of the price set for the day of accommodation.

#In case the tourist, for reasons independent of him, cannot check-in during the reserved period,  both Parties can agree to compensate the reservation  with another period (under the same conditions, except for the holidays and special offers). This must be notified in writing by the tourist ( at least 36 hours before the initial check-in date.

#In case the tourist does not want to honor the reservation and announces with at least 30 days this situation, he/she will lose the advance paid and the reservation will be canceled.

#The tax for the promotion of the resort of 1 lei/person/day and  the salvage tax of 2 lei/person / day are established by the Decision of the Local Council of Brașov Municipality no. 250/2019 and  is paid separately at the Hotel Reception.

#Complaints made directly by guests prior to check-out will be resolved on the spot by the delegates from the Resort. Subsequent complaints addressed in writing/by email within a maximum of 2 working days from the check-out, will be analyzed by the representatives of the Resort, who will respond to the guest in writing within 2 days of receiving the complaint.

#The Resort will not be liable for any loss or damage caused to any item/good brought inside it and not placed in the custody of its representatives by the guest or any other person authorized in this regard.

#We do not accept responsibility for any damages caused to the guests due to the consumption of products purchased by them outside the Resort.

#The damages caused by the guests on the goods within the Monterai Resort will be ascertained by both parties and will be covered in full within a mutually agreed term.

#Unsecured reservations will be withheld until 18:00 (local time) on the day of arrival and automatically cancelled after this time, unless the reservation is guaranteed with a card valid at the time of booking or an advance payment. In case of no-show, the hotel reserves the right to withhold the amount for the first night and to clear the room for the rest of the reserved period.

#For Monterai SPA services, reservations are made at least 24 hours before at the Reception.

#Facilities for children:The f irst child between 0 and 6 years old has free accommodation, without extra bed. The second child between 0 and 6 years, with 2 adults in the room, pays 50% of the adult rate and benefits from an extra bed. Children between 6 and 12 years old, with 2 adults in the room, benefit from a 50% discount on accommodation, with extra bed included. Children over 12 years fully pay for accommodation and  meals.

#You can receive guests in your room between 08.00 and 22.00 at no additional cost. If you receive guests between 22.00 and 08.00, they will have to pay the differences of tariff and register at the reception, by completing the accommodation card.

#We accept credit card payment (Visa, Mastercard, Maestro), cash payment (RON), by bank transfer (for billing, please present the bank-targeted PO).

#Traditional smoking and electronic cigarette are not allowed inside the rooms and in the public spaces within the Resort, according to the applicable law. The Resort has outdoor smoking areas.

#Monterai Resort allows the accommodation of small and medium-sized animals, and this will be done by presenting on arrival the national/international health certificate (with all vaccinations included). Accommodation fee is 30 lei/day/small and medium sized animal, 50 lei/day/large sized animal. In the restaurants, the SPA area and the conference room it is not allowed to enter pets of any size or species, except guide dogs for the blind.

#You can invite anyone to have breakfast with you, but it is mandatory for every invited person to pay his / her cosumption, respect the rules of behavior and have a decent outfit. For guests not staying in the hotel, breakfast costs 30 lei/person.

#You are in our database, because you trusted us and purchased our services. It is our responsibility to take care of your personal data  that you have  made  available to us. We process the personal data exclusively for contractual and  legal purposes, in order to be able to respond  to your requests, and  if  you have given us an express agreement in this regard, and for the purpose of direct marketing (information about our services, invitations to events, to be always up to date with our service offerings and to always be able to offer them promptly and at a high quality level). Your personal data,  for which you have given your processing agreement, will NOT be sent to our contractual partners. We only communicate your data to public authorities, for the fulfillment of the legal obligations. The communication methods used will be by: e-mail, telephone / fax, postal services.

#The restaurant is open between 08.30 and 22.30. Breakfast is served between 08.30 and 12.30, lunch between 12.30 and 15.30, and dinner between 19.00 and 21.30.

#Access to customers and suppliers to the parking lot is free. The parking capacity of the Resort is about 80 places.

#Goods forgotten by our guests inside the Resort and found by the employees will be stored at the Reception and will be kept up to 6 months from the date of finding. If we can identify the owner of the respective goods, we will make contact to return the goods to their possession.

#The informations requested to our clients who benefit from the services of Monterai Restaurant on its terrace, respectively name, surname and telephone number, are requested in accordance with the law in force during the alert (pandemic prevention) and will be used only in the case of a possible epidemiological investigation by government institutions.  We do not store or use this data for any other purpose.