TERMS AND CONDITIONS

Last updated: 3 June 2026

1. About this website and definitions

Within this document, the terms below have the following meanings:

• Website – the website accessible at https://monterai.ro, together with all its subpages and subdomains;
• Operator / Resort / we – the company SUN MULTI SERVICES S.R.L., which owns and manages the Monterai Resort tourist complex and the website;
• Monterai Resort / Complex – the tourist complex located in Poiana Brașov, offering accommodation services, a restaurant, event organisation and recreational activities;
• User / you – any person who accesses or uses the website, regardless of purpose;
• Content – all information, texts, images, graphic materials, design elements and other materials published on the website.

2. Identification details of the operator

The website monterai.ro is owned and operated by:

3. Acceptance of the terms

Accessing and using the website implies full and unconditional acceptance of these Terms and Conditions. If you do not agree with any of the provisions below, please do not use the website.

We reserve the right to modify the content of the website and these terms at any time, without prior notice. We recommend that you check this page periodically to stay informed of any updates.

4. Purpose and nature of the website

The website monterai.ro is strictly informational and presentational in nature. Through it, we present the Monterai Resort complex, the accommodation services, the restaurant, the spaces and possibilities for organising events, as well as the available recreational activities.

5. Reservations and requests for information

Any contact forms or "Reservation" buttons available on the website are intended to allow you to send us a request for information or a reservation enquiry. Such a request does not constitute a confirmed reservation and does not, in itself, give rise to any contractual obligation.

A reservation is considered confirmed only after it has been expressly accepted by the Resort, through the communication channels (phone, e-mail). The specific terms of each reservation – price, period, payment method, deposit and cancellation policy – will be communicated and agreed directly with the Resort at the time of confirmation.

If the website redirects to a reservation platform belonging to a third-party partner, the reservation made on that platform is governed by the terms and conditions of that platform.

6. Accuracy of information, prices and availability

We make all reasonable efforts to ensure that the information published on the website (descriptions, photographs, facilities, indicative rates) is correct and up to date. Nevertheless, there may be errors, omissions or information that is no longer current.

The photographs and presentation materials are for illustration purposes and may show minor differences from reality. The rates and availability displayed or communicated on the website are indicative and are confirmed at the time of reservation. The Resort reserves the right to modify the offer, services and rates at any time.

7. Intellectual property rights

The entire content of the website – including, without limitation, texts, the "Monterai" / "Monterai Resort" logo and name, images, photographs, video materials, graphics, design elements and the structure of the website – is the property of SUN MULTI SERVICES S.R.L. or of its partners and is protected by copyright and intellectual property legislation.

It is prohibited to copy, reproduce, distribute, publish, modify or use in any way the content of the website, in whole or in part, for commercial purposes, without the prior written consent of the operator. Users may view and consult the content solely for personal, informational purposes.

8. User obligations

By using the website, you undertake:

• to use the website in accordance with the legislation in force and with these terms;
• not to use the website for illegal or fraudulent purposes or in ways that could harm the operator or third parties;
• not to attempt to gain unauthorised access to the website, to its servers or to the associated systems;
• not to submit, through the website's forms, false or offensive information or information that infringes the rights of other persons;
• to provide correct and current data in the contact forms.

9. Links to third-party websites

The website may contain links to websites or platforms belonging to third parties (for example, maps, social networks, reservation or review platforms). These links are provided solely for your convenience. We have no control over the content of these third-party websites and assume no responsibility for their content, privacy policies or practices.

10. Limitation of liability

The website and its content are provided "as is". To the extent permitted by law, the operator does not guarantee that the website will operate uninterrupted or error-free and is not liable for any direct or indirect damages resulting from the use of, or the inability to use, the website.

The operator is not liable for decisions made by users solely on the basis of the indicative information published on the website, the specific terms of the services being those agreed directly with the Resort.

11. Force majeure

The operator cannot be held liable for failure to fulfil its obligations if this is due to an event of force majeure or fortuitous event – unforeseeable and unavoidable events, beyond the control of the parties (for example, natural disasters, extreme weather conditions, interruptions of internet or electricity services, restrictions imposed by the authorities).

12. Processing of personal data

The personal data you provide to us (for example, through the contact forms) is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable national legislation. Full details on how we collect and process your data can be found in the Privacy Policy.

13. Cookie policy

The website uses cookies and similar technologies. Detailed information about the types of cookies used and about how you can manage your preferences can be found in the Cookie Policy.

14. Dispute resolution and applicable law

These Terms and Conditions are governed by Romanian law. Any dispute arising out of or in connection with the use of the website shall be resolved, as far as possible, amicably.

As a consumer, you may contact the National Authority for Consumer Protection (ANPC) – www.anpc.ro. You also have access to the European online dispute resolution platform (ODR), available at ec.europa.eu/consumers/odr, as well as to alternative dispute resolution (ADR) mechanisms.

If amicable resolution is not possible, disputes shall fall under the jurisdiction of the competent Romanian courts.

15. Changes to the terms

We reserve the right to update and modify these Terms and Conditions at any time, displaying the date of the latest update. Changes take effect from the moment they are published on the website. Continued use of the website after the publication of changes constitutes acceptance of them.

16. Contact

For any question regarding these Terms and Conditions or the use of the website, you can contact us:

This document should be read together with the Privacy Policy and the Cookie Policy published on the website. By continuing to use the website, you confirm that you have read, understood and agree to these Terms and Conditions.